Our Commitment
We want you to be completely satisfied with your purchase. Because our products are digital goods delivered immediately upon payment, our refund policy reflects the nature of digital commerce while remaining fair to our customers.
Themes and Templates — One-Time Purchases
We offer a full refund within 7 days of purchase if:
- The product has a critical technical defect that we are unable to resolve within a reasonable time.
- The product was significantly misrepresented in its description or preview.
- You accidentally purchased the wrong item and have not downloaded or used it.
Refunds are not available if:
- You have downloaded and used the product in a project.
- You changed your mind after purchase.
- The product does not work with a specific third-party plugin or custom code that was not part of our stated compatibility.
- More than 7 days have passed since purchase.
Bundles
Bundle purchases follow the same 7-day refund window as individual products. If you have downloaded and used one or more items from the bundle, a partial refund may be offered at our discretion based on the items not used.
Done For You — Monthly Subscriptions
For monthly website packages:
- Before work begins — full refund of the first payment if no work has started on your project.
- After work begins — no refund for the current billing period once our team has started building or managing your site.
- Cancellation — you may cancel at any time. Your subscription remains active until the end of the current paid period and will not renew.
Services (Setup, Design, Migration)
- Before work begins — full refund.
- After work begins — refund of the proportion of work not yet completed, assessed fairly by our team.
- After delivery — no refund once the completed service has been delivered and accepted.
How to Request a Refund
Email refunds@themezinho.net with your order number and a brief explanation. We aim to review all refund requests within 3 business days. Approved refunds are returned to the original payment method within 5–10 business days depending on your bank or card issuer.
